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In this day and age, it seems strange, yet refreshing, that the oldest kind of customer service will be the latest thing. This week, telco T-Mobile will launch a new kind of intelligent customer service that counters the move toward better, smarter and AI-powered systems that seem almost human. This new type of customer service …
T-Mobile Will Unleash A New Secret Weapon For Customer Service: Humans Read More »
It’s been predicted that over half of US homes will have a smart speaker within four years, and marketers have begun strategizing about the best way to proceed. There is a recent Digitas study, a marketing agency, that addresses some ways in which brands will be able to adapt to a voice-controlled world. But one finding …
Digitas Report: Brand Loyalty Is At Risk With Voice-Based Purchases Read More »
Google made an announcement last week about a variety of new AI offerings, and one of the most notable ones was the alpha release of the new Contact Center AI. Contact Center AI, which is based on the Dialogflow development suite for conversational agents, which was launched last fall, offers a voice bot Virtual Agent who answers a …
Genesys Is Offering The First ‘Fully Integrated’ Use Of Google Contact Center AI Read More »
In the days of “Mad Men” and before, ads were delivered into fixed placements that were known in advance. But now, in this time of real-time delivery into millions of dynamic contexts, defined by surrounding content and challenged by viewing conditions. Advertisers are now finding themselves increasingly concerned that their messages are being compromised by …
Clinch, which provides a platform for generating data-driven variations of interactive media, announced this week it has added functionality that lets advertisers dynamically create a variety of video/carousel ads for Instagram Stories. According to the company, this is the first tool of its kind. The New York City-headquartered company offers marketers tools for developing dynamic …
Clinch Launches Tool To Dynamically Generate Ads For Instagram Stories Read More »
If you look at the evolution of user interfaces, you’d think that the voice user interface (VUI) will replace the graphical user interface (GUI). There are voice interface experts who says it isn’t like humans and dinosaurs. In this evolutionary scheme, VUI and GUI will co-exist in a symbiotic relationship. The current Global Global Head of Innovation at voice …
Voice User Interfaces Will Work Together With Graphical User Interfaces Read More »
Adobe announced a variety of new improvements, making marketers’ lives a lot easier. The company’s Analytics Cloud updated its attribution solution with Attribution IQ. Adobe says that it’s the only solution offering ten different models for measuring the impact of different marketing efforts. Senior Product Manager Trevor Paulsen pointed out via email that Analytics has …
Adobe Adds Attribution IQ, Travel Industry Features And Smart Speaker Targeting Read More »
The consumer to consumer e-commerce website, eBay, has found a way to take advantage of the UK’s fickle springtime weather. Last week, the giant online marketplace launched a Digital Out-of-Home (DOOH) campaign there, featuring advertising messages that change according to weather conditions. There are three types of weather conditions spark different kinds of creative variations. …
In eBay’s DOOH Campaign, The Weather Plays A Starring Role Read More »
Valassis is a marketing services company that strives to reach consumers through print, coupons, digital media and various combinations of those. As an example, its Audible Offers delivers a coupon to your mobile device after a compatible app recognizes an inaudible signal in a TV, video or radio ad or program. Livonia is launching its Remarketing Activation this …
It seems that blockchain is picking up steam as a solution to some of digital advertising’s biggest problems. The Interactive Advertising Bureau (iAB) has release its first publication on the topic. The white paper, “Blockchain for Video Advertising: A Market Snapshot of Publisher & Buyer Uses Cases,” surveys the technology, its potential added values — such as …
IAB’s First Publication On Blockchain In Advertising Paints An Optimistic Picture Read More »